Over all 14+ years of experience in designing, developing, customizing & administering ITSM suite of applications. Excellent knowledge in Development, implementation and administration of ServiceNow and Remedy
Good working Experience in Eureka, Fuji and currently working on Jakarta Upgrade Project
Hands on experience in creating the custom Applications, Modules, Security in ServiceNow
Extensive experience in implementation of Business Rules, Data Dictionary, UI Actions, UI Policies, Client Scripts and Validations Scripts. Strong experience in working on user interface applications and professional web applications using HTML, CSS, JavaScript and XML
Strong experience in working with Scripted Web services, Script Includes. Hands on experience in web development using HTML, JavaScript, Jelly and CSS. Integrated Servicenow with third party systems like SAP, CA Agile and CA PPM
Hands-on experience on Governance, Risk and Compliance application (GRC)
Experience in working on DevOps tools like Chef, Puppet, Git, Jenkins, uDeploy, AWS EC2, S3, DynamoDB
Experience in working with Service-now Workflows, Import Sets and Update Sets
Expertise on creation of workflows for Service Catalog items in Service-now
Excellent experience in Service-now Administration and Production support including maintenance of lower life cycle instances. Knowledge Management/Document Management which contains Incident Identification, Resolution, and Escalation Contacts etc. are maintained with 100% availability of the documents upon regular audits
Experience in creating access control rules (ACL). Use of scripting tools and ServiceNow functionality to create script to automate routine tasks being done in ServiceNow
Ability to communicate effectively both internally and with clients at all levels, including technical peers to non-technical senior management with a culture of openness.
Intermediate knowledge in CMDB, Configuration and DISCOVERY tool. Good experience with Angular JS, Compass CSS Framework, Bootstrap, CMS. Strong experience in working with Scripted Web services, Script Includes. Hands on experience in web development using HTML, JavaScript, Jelly and CSS