SriRam Nandiraju
Servicenow WEBCOMPONENTS
&
Service Portal

servicenow.ram@gmail.com

Call me at +1-312-970-9116

My Experience

Sriram Nandiraju

  

SERVICENOW.RAM@GMAIL.COM

+1-312-970-9116

  • Over all 14+ years of experience in designing, developing, customizing & administering ITSM suite of applications. Excellent knowledge in Development, implementation and administration of ServiceNow and Remedy
  • Good working Experience in Eureka, Fuji and currently working on Jakarta Upgrade Project
  • Hands on experience in creating the custom Applications, Modules, Security in ServiceNow
  • Extensive experience in implementation of Business Rules, Data Dictionary, UI Actions, UI Policies, Client Scripts and Validations Scripts. Strong experience in working on user interface applications and professional web applications using HTML, CSS, JavaScript and XML
  • Strong experience in working with Scripted Web services, Script Includes. Hands on experience in web development using HTML, JavaScript, Jelly and CSS. Integrated Servicenow with third party systems like SAP, CA Agile and CA PPM
  • Hands-on experience on Governance, Risk and Compliance application (GRC)
  • Experience in working on DevOps tools like Chef, Puppet, Git, Jenkins, uDeploy, AWS EC2, S3, DynamoDB
  • Experience in working with Service-now Workflows, Import Sets and Update Sets
  • Expertise on creation of workflows for Service Catalog items in Service-now
  • Excellent experience in Service-now Administration and Production support including maintenance of lower life cycle instances. Knowledge Management/Document Management which contains Incident Identification, Resolution, and Escalation Contacts etc. are maintained with 100% availability of the documents upon regular audits
  • Experience in creating access control rules (ACL). Use of scripting tools and ServiceNow functionality to create script to automate routine tasks being done in ServiceNow
  • Ability to communicate effectively both internally and with clients at all levels, including technical peers to non-technical senior management with a culture of openness. 
  • Intermediate knowledge in CMDB, Configuration and DISCOVERY tool. Good experience with Angular JS, Compass CSS Framework, Bootstrap, CMS. Strong experience in working with Scripted Web services, Script Includes. Hands on experience in web development using HTML, JavaScript, Jelly and CSS


  • Technical Skills
    Servicenow, HRSM, GRC, PPM, PPS, HR, HTML, CSS, Java Script, Client Scripts, Business Rules, Script Includes, ACLs, UI Actions, UI Pages, Angular, Widgets, Glide Ajax, Bootstrap, Web services, XML, JSON, REST, SOAP, SQL, Java, Unix, AWS Discovery, ITSM, CMDB, Asset Management, Incident Management, Problem Management, DevOps tools like Chef, Puppet, Git, Jenkins, uDeploy, AWS EC2, S3, DynamoDB.


  • Education:
    Bachelors in Mechanical Engineering, Osmania University    May 2003


  • Certifications:
    ServiceNow Certified Implementation Specialist – HR – Feb 2019
    Dell Boomi AtomSphere Integration Cloud™ Integration Developer I – Dec 2017
    Dell Boomi AtomSphere Integration Cloud™ Integration Developer II – Dec 2017
    AWS Developer Associate – Jan 2018